Arnold Schneider
DuPree College of Management Georgia Institute of Technology Atlanta, Georgia

John T. Large
College of Public Health University of South Florida Tampa, Florida


The purpose of this case is to have students analyze and categorize costs of quality in a nonprofit health care setting. The case describes the need for a quality costing system in a hospital and the development of such a system for two primary treatments (intubation and bronchodilator treatments) performed in the Respiratory Therapy Department of the hospital. A list of items pertaining to quality costs is presented and described for analysis, estimation, and categorization.


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